Return policy

At profaltaf, we care deeply about your satisfaction.
Every piece we design and send out is created with attention and care — but we understand that sometimes, things just don’t fit right or feel exactly as expected.

That’s why we’ve made our return and refund process straightforward and supportive, so you can shop with confidence.

1. Our Commitment

Your experience with profaltaf matters to us.

We want every customer to love what they receive.

If something isn’t quite right — whether it’s sizing, color, or simply a change of mind — we’re here to help.

Our goal is to make every return or refund fair, fast, and respectful of your time.

2. Eligibility for Returns

To be eligible for a return, please make sure that:

The item is unused, unwashed, and undamaged.

All original tags, labels, and packaging are still attached.

The return request is made within 14 days of receiving your order.

The item is sent back within 7 days after return approval.

Items returned in worn or altered condition may not be accepted, and we reserve the right to deny refunds if the product is not in its original state.

3. Items Not Eligible for Return

Please note that certain items are non-returnable:

Products marked as Final Sale or Clearance.

Customized or personalized items made specifically for you.

Any items damaged due to improper care or use after receipt.

4. Return Process

If you wish to initiate a return, please follow these steps:

Your order number

The item(s) you wish to return

A brief reason for return (optional, but helps us improve)

Once your request is approved, our team will reply with:

The return shipping address

Instructions for safe packaging and return

Please use a trackable shipping method to send the item back to us.
profaltaf is not responsible for lost return packages, so we recommend keeping your tracking receipt.

Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item sent by us.

5. Refund Processing

Once we receive your returned package, our team will:

Inspect the item to confirm its condition;

Notify you via email about the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note:

Original shipping fees are non-refundable.

If you used a discount code, the refund will reflect the amount paid after discounts.

Refund times may vary depending on your payment provider or bank.

6. Exchanges

We currently offer size or color exchanges for the same product style, subject to availability.

If the desired item is out of stock, we’ll process a refund instead.

To request an exchange:

Mention the new size/color preference

Follow the return instructions provided by our team

Once we receive the original item, we’ll send the replacement.

7. Defective or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving it.

Provide:

Your order number

Clear photos showing the issue

We’ll verify the problem and arrange a replacement or full refund, including shipping costs if applicable.

8. Late or Missing Refunds

If your refund has not arrived after 10 business days:

Check with your bank or credit card provider (processing times can vary).

Contact your payment provider to verify the status.

If you’ve done all of the above and still haven’t received your refund, email us at profaltaf1@outlook.com

and we’ll assist you directly.

9. Important Notes

We reserve the right to refuse a return if the item does not meet our conditions.

Unauthorized returns (without prior approval) may not be processed.

Please ensure returned items are securely packaged to avoid damage during transit.

10. Contact Us

For any return or refund inquiries, please reach out to our customer care team:

📧 Email: profaltaf1@outlook.com

📍 Address: 227 Greenway Street, New Harbor City, 45209

📞 Phone: +1 (502) 893-7624

Our team is always happy to help — your satisfaction is at the heart of profaltaf.