Shipping policy

Thank you for shopping with profaltaf.

We aim to provide our customers with a seamless and reliable delivery experience.

Every order is carefully processed, packaged, and shipped with care to ensure your items arrive safely and promptly.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

During high-demand seasons, holidays, or special sales events, processing times may be slightly longer.

Orders placed on weekends or public holidays will be processed on the next working day.

Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

2. Shipping Time & Methods

We offer standard international shipping to most regions.

Please note: Delivery times are estimated and may vary depending on destination, customs clearance, and courier conditions.

3. Shipping Fees

Standard shipping fees will be calculated and displayed at checkout.

Occasionally, free shipping promotions may apply based on total purchase value or campaign terms.

Customers are responsible for any import duties, taxes, or customs fees imposed by local authorities (if applicable).

4. Order Tracking

Once your package has been shipped, you will receive a tracking number via email:

You can track your shipment directly using the link in your confirmation email.

Tracking information may take 24–48 hours to update after dispatch.

If you do not receive your tracking number or encounter issues tracking your parcel, please contact us at profaltaf1@outlook.com

 for assistance.

5. Delayed or Lost Shipments

While we work with trusted logistics partners, delays can occasionally occur due to:

Customs clearance processes

Unforeseen weather conditions

Global shipping disruptions

If your order has not arrived 30 days after shipment, please contact us and include your order number.

We will help locate your package or arrange a replacement or refund as appropriate.

profaltaf is not responsible for lost packages caused by incorrect shipping information provided by the customer.

6. Address Changes

If you need to modify your shipping address, please contact us within 24 hours of placing your order.

Once the order has been shipped, address changes may not be possible.

Please double-check your information before completing your purchase.

7. Order Tracking Status “Delivered” but Not Received

If your tracking shows "Delivered" but you did not receive your package:

Check with your household members, front desk, or neighbors.

Wait 24–48 hours — sometimes carriers mark delivery before the item physically arrives.

If you still cannot locate your package, contact us at profaltaf1@outlook.com, and we will help coordinate with the courier.

8. Split Shipments

In some cases, items in your order may be shipped separately due to stock availability or packaging considerations.

You will receive separate tracking numbers if your order ships in multiple parcels.

9. Contact Us

For any questions about shipping, tracking, or delivery, please reach out to our support team:

📧 Email: profaltaf1@outlook.com

📍 Address: 227 Greenway Street, New Harbor City, 45209

📞 Phone: +1 (502) 893-7624

We’re always happy to help and ensure your shopping experience with profaltaf is smooth and enjoyable.